For any complaints, the Investor may write to Investire SGR using the following means:
- sending a signed-for registered mail addressed to: Investire SGR S.p.A., Via Po 16/A, 00198 – Rome
- via fax to +39 06.69.62.92.12;
- sending a certified email to firstname.lastname@example.org;
- hand delivery to the SGR headquarters located at Via Po 16/A, 00198 – Rome or to the main office located at Largo Donegani 2, 20122 – Milan.
Complaints will be validly received by the SGR if they have the following information: (i) details of the complainant; (ii) reasons for the complaint; (iii) signature or similar information that allows for the clear identification of the Investor.
The Company has adopted appropriate procedures to ensure prompt handling of complaints.
Complaint handling is the responsibility of the Compliance & Anti Money Laundering department, in a process which involves a number of structures, so as to ensure a detailed examination of the problem indicated in the complaint.
The complaint handling process is completed in a maximum of 60 days from the receipt of the complaint by the Company through any of the means described above.
The Company will treat the complaints received with utmost care and will notify the Investor of its decisions within the said period through a signed-for registered mail or Certified Mail (PEC).
The data and information on customer complaints are kept in the Complaints Registered created by the Company.